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PASSENGER INFORMATION (DOMESTIC SERVICE)


Reservation A passenger after having reserved a seat shall board the plane by his/her ticket in accordance with the reserved seat. A passenger can reserve a seat in advance at a carrier's booking office or its sales agent according to the relevant regulations. Apassenger who has already ressrved a seat should purchase a ticket within the time limits specified or agreed in advance by the carrier. If a passenger fails a purchase a ticket within the limits,the reservation the passenger has made will be cancelled accordingly.

Purchase of Ticket When a Chinese passenger purchases a ticket,his/her own'Inhabitant Identity Card' or other valid identity certificate must be presented and a'Passenger Reservation Record'must be filled in.When a foreigner or an overseas Chinese or a compatriot form Hong Kong ,Macao,Taiwan purchases a ticket,his/her valid passport , 'Returing -home Card','Taiwan Compatriot Card','Residence Permit','Travel Certificate'or other valid identity card issued by the public security authority must be presented and a 'Passenger Reservation Card'must be filled in.

Reconfirmation of Reservation Apassenger after having reserved a seat on onward or return flights shall reconfirm his/her reservations at the onward or return point not later than 12 o'clock a.m. 2 days before the departure of the filght if the passenger stays there for more than 72 hours , othewise the reservation originally made will be cancelled accordingly.

Ticket The ticket can only be used by the passenger named on the ticket . A ticket is not transferable , mutilated or altered , otherwise the ticket is void and no refund will be made.Passenger fare means the air transport price applicable for the carriage from the airport of origin to the airport of destination. Passenger fares do not include surface transportion charges between airport and town terminals.The validity period of a ticket is one year. The validity period of a confirmed date ticket is calculated from the date of commencement of travel .The validity period of an open date ticket is calculated from zero hour of the day following the date of issue.

Children Fare A child who has reached 2 years of age and has not reached 12 years of age is charged at 50% of the adult fare and an infant under 2 years of age not occupying a separate seat is charged at 10% of the adult fare. One adult passenger is entitled to accompany one infant enjoying such infant fare.

Ticket Refund (Refund rules for group passengers' will be made separately )

if a passenger requests to refund within 24 of specified flight departue but 2 hours before flight departure,10% of the original fare charged for the cancellation fee; if within 2 hours before flight departure , 20% of the original fare is charged for the cancellation fee.

Health When a passenger suffering from serious illness purchases ticket, he/she should present a certificate issued by a medical unit certifying his/her fitness for travelling by air and the ticket can be purchased only after advance agreement by the air carrier or its sales agent.

Free Baggage Allowance A passenger holding an adult-fare or children-fare ticket is entitled to free baggage allowance of 40 kg for first class, 30 kg for business class and 20 kg for economy class. No free baggage allowance is granted to a passenger who is holding infant-fare ticket.

Carry-on Items A passenger holding first class ticket may carry 2 pieces of articles on hoard; a passenger holding business or economy class ticket may carry only. The dimension of each piece shall not exceed 20¡Á40¡Á55cm and the total weight of the above two pieces shall not exceed 5 kg. The carry-on items in excess of the above mentioned piece, weight or dimension shall be checked-in as checked baggage according tp regulations.

Articles Which Cannot Be Shipped as Baggage Passengers are not allowed to pack in their checked baggage or carry-on items/articles inflammable,explosive,corrosive,poisonous,radioactive goods,polymerizable,magnetized materials and other kinds of dangerous articles. Passengers are not allowed to carry on board with them arms,knives under control, sharp and lethal weapons.¹úPassengers are not allowed to pack in their checked baggage important documents, classified materials,diplomatic mail bags,negotiable securities,currencies,money orders,valuables, vulnerable and perishable goods,and other articles which are needed in the special custody of somebody.When any of the aforementioned articles packed in the checked baggage is lost or damaged,compensation will be made by the air carrier as that packed in general checked baggage.

Baggage Compensation The air carrier will be liable to compensate for the loss or damage of the checked baggage. The compensation limit shall not exceed RMB 50 yuan per kg according to actual weight recorded at the check-in.

Baggage Declared Value A passenger may declare the value of his/her checked baggage if it exceeds RMB 50 yuan per kg. The air carrier will collect a surcharge for the declared value. Declared value can not exceed actual value of the baggage.The maximum limit of the baggage declared value for each passenger is RMB 8,000 yuan. When such baggage is lost or damaged, compensation will be made by the air carrier according to the declared value.

Security Inspection passengers and their baggage must go through the security inspection before boarding and loading.

Flight Irregularity Service When the flight is delayed or cancelled due to the air carrier's reason, meals and hotel accommodations for the passengers will be provided free of charge by the air carrier; when the flight is delayed or cancelled at the airport of origin due to the reasons not caused by the air carrier,such as weather,unexpected accident,air traffic control,secutity inspection,passengers, etc., the air carrier may assist passengers to arrange their meals and hotel accommodations but with the expenditures so arising borne by passengers.

Injury Compensation The air carriers' maximum compensation limit for each passenger's bodily injury shall be defined in accordance with the relevant regulations proclaimed by the State Council.

Lost Ticket A passenger having lost his/her ticket should apply in writing to the air carrier or sales agent for loss reporting and provide the date and place of the original purchase of the ticket¡¢the valid identity card¡¢the certificate issued by the public security authorities at the place where the ticker is lost and other certificates that can sufficiently prove the loss.The carrier hold no liability for the lost ticket if it has been falsely used or refunded before the lost ticket is reported.


Passenger Insurance A pasenger may buy from an insurance company, at his/her discretion, passenger's unexpected bodily injury insurance for domestic air transportation. The payment for such insurance does not exempt from or reduce the compensation undertaken by the carrier.

PASSENGER INFORMATION (INTERNATIONAL SERVICE)



NOTICE:If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure the Warsaw convention may be applicable and the convention governs and in most cases limlts the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notices headed "Advice to international Passengers on Limitation of Liability" and "Notice of Baggage Liability Limitations".

CONDITIONS OF CONTRACT

1.As used in this contract"ticket" means this passenger ticket and baggage check,of which these conditions and the notices form part, ¡°carriage¡± is equivalent to "transportation", "carrier", means all air carriers that carry or undertake to carry the passenger or his baggage hereunder or perform any other service incidental to such air carriage . "WARSWA CQNVENTION" means the convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague,28th September 1955, whichever may be applicable.

2.Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not ¡°international carriage¡± as defined by that Convention.

3.To the extent not in conflict with the foregoing carriage and other services performed by each carrier are subject to provisions contained in the ticket applicable tariffs carriers conditions of carrierage and related regulations which are made part hereof (and are available on application at the offices of carrier ) except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in those countries apply.

4.Carrier's name may be abbreviated in the ticket , the full name and its abbreviation being set forth in carrier's tariffs , condition of carriage ,regulations or timetables ; carrier's address shall be the airport of departure shown opposite the first abbreviation of carrier's name in the ticket;the agreed stopping place are those place set forth in this ticker or as shown in carrier's timetables as secheduled stopping places on the passenger s route; carriage to be performed hereunder by several successive carriers is regarded as a single operation .
operation .

5.An air carrier issuing a ticket for carriage over the lines of another air carrier does so only as its Agent .

6.Any exclusion or limitation of liability of carrier shall apply to and be for the benefit of agents,servants and representatives of carrier and any person whose aircraft is used by carrier for carriage and its agents,servants and representatives.

7.Checked baggage will be delivered to bearer of the baggage check.In case of damage to baggage moving in international transportation complaint must be made in writing to carrier forthwith after discovery of damage and,at the latest,within 7 days from receipt;in case of delay,complaint must be made within 21 days from date the baggage was delivered.See tariffs or conditions of carriage regarding non-international transportation.

8.This ticket is good for carriage for one year from date of issue,except as otherwise provided in this ticket,in carrier's tariffs,conditions of carriage,or related regulationgs.The fare for carriage hereunder is subject to change prior to commencement of carriage.Carrier may refuse transportation if the applicable fare hs not been paid.

9.Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch.Times shown in timetables or elsewhere are not guaranteed and form no part of this contract.Carrier may without notice substitute alternate carriers or aircraft,and may alter or omit stopping places shown on the ticket in case of necessity.Schedules are subject to change without notice.Carrier assumes no responsibility for makeing connections.

10.Passenger shall comply with Government travel requirements,present exit,entry and other required documents and arrive at airport by time fixed by carrier or,if no time is fixed,early enough to complete departure procedures.

11.No agent,servant or repressentative of carrier has authority to alter,modity or waive any provision of this contract.

 


 

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